2) QuickBooks Print and PDF Repair Tool
Intuit has created the QuickBooks Print and PDF Repair Tool to help fix problems like the ones I’m discussing here, as well as problems with creating PDF files. You can download the tool from this link. Note that there are different versions of this utility floating around, and you want to use the version found at the location I linked to. Sometimes you stumble across different versions in different Intuit KB articles that are older, and you should always try the latest. Also, do NOT use versions that you find on non-Intuit sites!
You will need Windows admin permission to run this on your system, and it will go through a series of steps that can repair many of the issues. You will see a Windows “command” window similar to the following:
3) Rename or Delete the Printer Files
The last option is the brute force method. If restoring the backups isn’t feasible, and if you don’t want to run that printer repair utility, you can get rid of the damaged files and let QuickBooks create new ones.
Locate the files in the folder that I specified earlier. I suggest that you rename the files to something like qbprint.old and wpr.old, rather than just deleting them. That lets you save the files in case you want to restore them later, if you determine that they aren’t corrupted.
After you have renamed them (or deleted them), run QuickBooks, open your company file, then select File in the main menu and Printer Setup. Select any transaction in the Form Name list and click OK. You only have to do this for one of the transactions.
This will create a new qbprint.qbp and wpr.ini file. These files will not contain any corrupted data, but note also that this resets your printer settings for all forms.
That’s it! In my experience, this resolves most of the odd QuickBooks printer problems that I’ve run into.
Do you have any other solutions for fixing QuickBooks printer problems to add to my checklist? Leave a comment to let me know!