A few days ago I wrote about a problem with QuickBooks 2017 R5 that affected certain popular QuickBooks add-on products, causing QuickBooks to slow down and crash. I’m happy to announce that Intuit has fixed this problem, and there is an update that you can get to resolve it.
This update is an “off cycle” or “ULIP” update, which means that there isn’t a bump in the “R” level. That is, the update doesn’t take you from “R5” to “R6”. I’ve talked about these kinds of updates in the past. If you have automatic updates enabled you probably will get this update in a background mode, without being notified that anything has changed. You should also be able to force this update to install by using the Update QuickBooks Desktop function in your Help menu.
You can tell if you have the updated version by running QuickBooks and pressing the F2 key to open the Product Information window. Instead of looking at the Product line at the top of the screen, look below the “ACTIVATED” label in the center, you will see another notation. What you want to see is “R5_84”. The “84” indicates that you have the latest off cycle update (before this it was “R5_78”).
I’m very happy that Intuit has addressed this issue so quickly. And, kudos to Chuck Vigeant of Clearify for working closely with Intuit engineers to isolate this issue and test the update.