QuickBooks 2017 R5 Problem Resolved

Written by Charlie Russell

A few days ago I wrote about a problem with QuickBooks 2017 R5 that affected certain popular QuickBooks add-on products, causing QuickBooks to slow down and crash. I’m happy to announce that Intuit has fixed this problem, and there is an update that you can get to resolve it.

This update is an “off cycle” or “ULIP” update, which means that there isn’t a bump in the “R” level. That is, the update doesn’t take you from “R5” to “R6”. I’ve talked about these kinds of updates in the past. If you have automatic updates enabled you probably will get this update in a background mode, without being notified that anything has changed. You should also be able to force this update to install by using the Update QuickBooks Desktop function in your Help menu.

You can tell if you have the updated version by running QuickBooks and pressing the F2 key to open the Product Information window. Instead of looking at the Product line at the top of the screen, look below the “ACTIVATED” label in the center, you will see another notation. What you want to see is “R5_84”. The “84” indicates that you have the latest off cycle update (before this it was “R5_78”).

QuickBooks 2017 R5

I’m very happy that Intuit has addressed this issue so quickly. And, kudos to Chuck Vigeant of Clearify for working closely with Intuit engineers to isolate this issue and test the update.

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About the author

Charlie Russell

Charlie Russell has been involved with the small business software industry since the mid 70's, and remembers releasing his first commercial accounting software product when you had an 8-bit microcomputer with one 8 inch floppy disk drive. He has a special interest in inventory and manufacturing software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor with additional certifications for QuickBooks Online and QuickBooks Enterprise, as well as being a Xero Certified Partner. Charlie started blogging about QuickBooks in 2008 (Practical QuickBooks) and has been the managing editor and primary writer for the Sleeter Report since 2011. Charlie can be reached at charlie@ccrsoftware.com

Visit his CCRSoftware web site for information about his QuickBooks add-on products. He is also the author of the California Wildflower Hikes blog.

1 Comment

  • I highly recommend reading this post for anyone involved with QuickBooks. Even if they are not using 2017 or are not concerned about this particular issue. It gives important basic understanding about the “tricky” and important subject of how QuickBooks updates.

    Additional information about how some R level updates require the company file (e.g., database structure) be updated would be useful. It would increase understanding on how reloading the program to get back to an earlier R can make it so you cannot open the company file.

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