I usually use Chrome as my browser, and it is usually a good match with QuickBooks Online Accountant. Sometimes, though, I run into some QuickBooks Online Accountant Chrome login problems that can be frustrating. Fortunately, there are a number of easy fixes.
Note that this can also be an issue with a regular QuickBooks Online account.
There are several different kinds of problems with logging in to QuickBooks Online Accountant that show up in Chrome that I just haven’t run into with other browsers.
Sometimes you get the “loading” message, but nothing ever loads…
Sometimes I get messages about services not being available…
Other times there is a loop, where I get the sign-in screen, then a screen to choose my company, then get returned back to the sign-in screen.
It gets frustrating!
Fix 1: Another Browser
This is a simple fix – use another browser. If I can’t log in with Chrome I can still log in with Firefox or Internet Explorer. Hey, I have to have Internet Explorer on my system because that is required for some features in QuickBooks Desktop, and even for some features in QuickBooks Online (you have to use IE to export your data back to QuickBooks Desktop, for example).
While this works, I don’t like it. I am used to how Chrome works, I want to make it work!
Fix 2: Chrome Incognito
This is a nifty feature in the Chrome browser, Incognito mode. Essentially, Chrome opens a window that won’t record your browsing and download history, won’t permanently save any new cookies, things like that. It is simple to use, and in those times when you can’t log in to QuickBooks Online Accountant account in a normal Chrome window, using incognito mode always works.
Click the customize and control icon in the upper right of your Chrome browser and select New incognito window (you can also use the Windows shortcut Ctrl-Shift-N).
This will open a separate window in “incognito mode” – note the icon in the upper left corner.
Once you open this window you can log in to QuickBooks Online Accountant without any problems. Note that while in incognito mode most of your Chrome extensions will be disabled, which is a disadvantage.
Fix 3: Clear Your Cache/History
If you don’t like the effects of the prior two fixes, you can clear your browsing cache and history to get into QuickBooks Online Accountant in a normal browser window. Click the customize and control icon in the upper right of your Chrome browser and select Settings.
Select the History tab on the left, then click the Clear browsing data button.
In the window that opens, check the boxes for browsing history, cookies and other site and plug-in data, and cached images and files. Select the obliterate setting of the beginning of time and click the Clear browsing data button.
This removes your history, saved cookies and cached files. Sometimes it is annoying to lose this information. For example, if you have any websites that you chose to remain logged into then that information is lost and you’ll have to log in again. On the other hand, some people think it is a good idea to do this periodically anyways.
In any case, we get the results we want – we can log in again without any trouble.
Fix 4: Another Chrome User
Here’s another approach that borrows some of the features of Fix 2 (clearing your cache) but can avoid some of the hassles. You can create an additional “Chrome User”, and use that just for working with QuickBooks Online. You are less likely to find that Chrome gets stuck as far as QuickBooks Online logins in the first place, and if it does then you can clear the cache/history for just this user. You don’t lose your browser history and settings for your other Chrome user, so you don’t have the hassles that causes.
Open the Chrome menu (the three horizontal bars in the upper right corner) as before, select the Settings tab on the left. Near the bottom of the page you will see a Users section. Click Add new user to get this dialog.
Select an icon, enter a name, leave the Create a desktop shortcut… option checked, then click the Create button.
The first time you do this Chrome creates two user accounts – the new one you just added, ad a “Default Profile” to represent the one that you have currently signed in (the one you have normally been using).
Now you have a user icon in the upper left corner of the browser. Click on it to switch between users. When you change to a different user, a separate window will be opened for that user.
Use this user to log in to QuickBooks Online Accountant. If you run into the login problem, just use “Fix 2” to clear the history/cache for this user, and it won’t affect your browsing settings for your default user.