Cloud Accounting QuickBooks

Fixing QuickBooks Online Accountant Chrome Login Problems

Written by Charlie Russell

I usually use Chrome as my browser, and it is usually a good match with QuickBooks Online Accountant. Sometimes, though, I run into some QuickBooks Online Accountant Chrome login problems that can be frustrating. Fortunately, there are a number of easy fixes.

Note that this can also be an issue with a regular QuickBooks Online account.

The Problem

There are several different kinds of problems with logging in to QuickBooks Online Accountant that show up in Chrome that I just haven’t run into with other browsers.

Sometimes you get the “loading” message, but nothing ever loads…

QuickBooks Online Accountant Chrome Login Problems

Sometimes I get messages about services not being available…

QuickBooks Online Accountant Chrome Login Problems

Other times there is a loop, where I get the sign-in screen, then a screen to choose my company, then get returned back to the sign-in screen.

It gets frustrating!

Fix 1: Another Browser

This is a simple fix – use another browser. If I can’t log in with Chrome I can still log in with Firefox or Internet Explorer. Hey, I have to have Internet Explorer on my system because that is required for some features in QuickBooks Desktop, and even for some features in QuickBooks Online (you have to use IE to export your data back to QuickBooks Desktop, for example).

While this works, I don’t like it. I am used to how Chrome works, I want to make it work!

Fix 2: Chrome Incognito

This is a nifty feature in the Chrome browser, Incognito mode. Essentially, Chrome opens a window that won’t record your browsing and download history, won’t permanently save any new cookies, things like that. It is simple to use, and in those times when you can’t log in to QuickBooks Online Accountant account in a normal Chrome window, using incognito mode always works.

Click the customize and control icon in the upper right of your Chrome browser and select New incognito window (you can also use the Windows shortcut Ctrl-Shift-N).

New Chrome Incognito window

 

This will open a separate window in “incognito mode” – note the icon in the upper left corner.

Incognito mode

Once you open this window you can log in to QuickBooks Online Accountant without any problems. Note that while in incognito mode most of your Chrome extensions will be disabled, which is a disadvantage.

Fix 3: Clear Your Cache/History

If you don’t like the effects of the prior two fixes, you can clear your browsing cache and history to get into QuickBooks Online Accountant in a normal browser window. Click the customize and control icon in the upper right of your Chrome browser and select Settings.

Chrome Settings

Select the History tab on the left, then click the Clear browsing data button.

Chrome History

In the window that opens, check the boxes for browsing history, cookies and other site and plug-in data, and cached images and files. Select the obliterate setting of the beginning of time and click the Clear browsing data button.

Clear browsing data

This removes your history, saved cookies and cached files. Sometimes it is annoying to lose this information. For example, if you have any websites that you chose to remain logged into then that information is lost and you’ll have to log in again. On the other hand, some people think it is a good idea to do this periodically anyways.

In any case, we get the results we want – we can log in again without any trouble.

Fix 4: Another Chrome User

Here’s another approach that borrows some of the features of Fix 2 (clearing your cache) but can avoid some of the hassles. You can create an additional “Chrome User”, and use that just for working with QuickBooks Online. You are less likely to find that Chrome gets stuck as far as QuickBooks Online logins in the first place, and if it does then you can clear the cache/history for just this user. You don’t lose your browser history and settings for your other Chrome user, so you don’t have the hassles that causes.

Open the Chrome menu (the three horizontal bars in the upper right corner) as before, select the Settings tab on the left. Near the bottom of the page you will see a Users section. Click Add new user to get this dialog.

Add a Chrome User

 

Select an icon, enter a name, leave the Create a desktop shortcut… option checked, then click the Create button.

The first time you do this Chrome creates two user accounts – the new one you just added, ad a “Default Profile” to represent the one that you have currently signed in (the one you have normally been using).

Now you have a user icon in the upper left corner of the browser. Click on it to switch between users. When you change to a different user, a separate window will be opened for that user.

Switch Chrome Users

Use this user to log in to QuickBooks Online Accountant. If you run into the login problem, just use “Fix 2” to clear the history/cache for this user, and it won’t affect your browsing settings for your default user.

About the author

Charlie Russell

Charlie Russell has been involved with the small business software industry since the mid 70's, and remembers releasing his first commercial accounting software product when you had an 8-bit microcomputer with one 8 inch floppy disk drive. He has a special interest in inventory and manufacturing software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor with additional certifications for QuickBooks Online and QuickBooks Enterprise, as well as being a Xero Certified Partner. Charlie started blogging about QuickBooks in 2008 (Practical QuickBooks) and has been writing for the Accountex Report (formerly the Sleeter Report) since 2011. He retired from accounting and QuickBooks activities in early 2018.

Visit his CCRSoftware web site for information about his QuickBooks add-on products. He is also the author of the California Wildflower Hikes blog.

18 Comments

  • Very helpful post Charlie. Previously I had issues with Chrome and QBO and I employed a couple of the solutions you mentioned (going incognito and adding another user). I prefer going with the additional user as it keeps my cache and I can easily use my password keeper with it.

  • I have been using the Incognito Browser for a while, as I find QB Online seems to work faster on it. I like have a separate QBO user and setting up 1-click short cuts to various screens in QBO (from Michelle Long’s Webcast), but it still sometimes sacrifices speed. I don’t like having to clear caches, as I have access to some clients’ bank sites and clearing caches requires me to bother client to reestablish the security protocol).

    One of the advantages of using separate users or the Incognito window is that you can have multiple QBO companies open at the same time. So I can work on a client’s file and then switch back to my QBO company on another browser window to enter my time or invoice the client.

    I still run into an issue with all Chrome browser windows where the display formatting gets messed up & I have to refresh the window to get it “looking pretty” again.

    • I’ve not had a situation like that, other than cases where someone is transferring a very, very large QuickBooks desktop file to QuickBooks Online, as there is a limit to the volume of information that can be transferred that way.

  • Apparently this problem with Chrome has been going on for some time. Strange they haven’t fixed it by now. After using QB Online for three months without a problem, suddenly my system would hang on a blank screen once I entered my password. I tried “ingonito” but it still hung. So I used Safari and got right in. Thanks for your suggestions and alternatives. I use a Mac so as far as I know Internet Explorer is not available, at least that is my recollection when I last checked several years ago.

    • I log into QuickBooks Online with Chrome all the time, no problem. But I’m on a Windows PC.

      Note that Chrome isn’t the easiest browser to work with. Google releases updates fairly often, and I hear about changes they’ve made that breaks compatibility with a number of products and websites often. Lots of time the issue is with Chrome changes, not the website itself.

  • You are totally my hero. Mine had totally quit working in Chrome and I have a bunch of banks in my faves. When the cookies go, I have to get re-confirmed for them all and it’s a huge hassle. My IT dept had nothing useful to offer, and I’ve been making do with Firefox, but it is not as easy to open multiple tabs, etc. Also, it was having issues going between different user names, and I’d have to shut all the Firefox windows and start a new one.

    This is brilliant. Thank you so much!!

  • Hi Charlie,

    I work in an accounting firm and tried the additional chrome users on my computer to get into QBO and it worked perfectly. Most people in our office were also able to get it working through the chrome users however a couple of people still had the same problems. Any ideas why it might be working for some people and not others?

    Thanks!

    • I don’t know. I would have to have hands on the system to look. Make sure that their Chrome version is up to date. Look at what “extensions” they are using, try turning all of them off temporarily. Clear the cache, etc.

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