Cloud Accounting Practice Management QuickBooks Small Business

A Year’s Retrospective on Hosting QuickBooks with Cloud9 Real Time

Written by Doug Sleeter

Cloud computingIn February of 2013, I wrote about how small businesses that are addicted to desktop software should at least get their mission-critical desktop software hosted in the cloud. There are currently 14 authorized QuickBooks commercial hosting companies, and they all have similar offerings. You can see the list of companies here.

At The Sleeter Group, we moved our whole back office (QuickBooks and all of our add-ons) to Cloud9 Real Time in January 2013. It was one of those “practice what we preach” decisions, and boy are we glad we did it. Our hope was that by using a hosting solution, we could move to the cloud without having to retrain all our staff and switch to new workflows all at the same time.

As promised, one year later, we’re back to give you an update on how hosting QuickBooks with Cloud9 is working out for us. I asked several members of our team to report on some of their experiences during the past year and to give me the good as well as the bad, if any. Following is what they had to say.

Our Initial Expectations

Overall, we expected that using Cloud9 would make it easier to work remotely, that we would save on IT costs, and that most of our business processes would not need to change.

The reality is even better than our expectations. It’s easy for our users, it saves us money, and we haven’t needed to significantly change business processes. Of course, there was a very slight amount of training for our staff to get used to the idea of logging into a remote computer to do their work. Also, printing to local printers was conceptually a bit different, but the staff picked it up just fine.

Benefits

Anytime-anywhere access

The main benefit of moving the back office to the cloud is that you can provide your staff with anytime-anywhere access to do their work. For us, that was critical, because we have three offices and people spread across three time zones.

Speed

QuickBooks opens and operates much faster than it did on our local desktops. That was a huge surprise to us, because one would assume that cloud-based solutions would perform somewhat if not significantly slower.

Backups

Moving our back office to Cloud9 was like hiring a babysitter for our data. Such a calming feeling.

A growing issue for us was how we would provide consistent and reliable backups of our on-premise server data. Of course, we have systems, but it was always one of those worries in the back of my mind that someday our server would crash, and restoring all of our systems would take a week or more, even if we did have a data backup. So by delegating the entire backup process to Cloud9, we feel we’ve solved the problem well. Cloud9 has robust systems with redundancy in place, and they have 24/7 staffing to ensure things are working properly.

Support

Cloud9 has excellent customer support, and they respond quickly to our issues. We can call them directly and, generally, someone has helped us immediately.

In the beginning, one of our staff members had a few connection issues, but Cloud9 support was quick to respond to her directly and address the issues. It’s hard to know whether the issues had to do with user error, training, our internal network, our Internet service provider, or something at Cloud9. But our staff member was really impressed that Cloud9 responded quickly and helped her troubleshoot and resolve the issue.

Printing locally works just fine

At first we were concerned about going into the transition because we didn’t know how our local printers would be “seen” by the remote servers at Cloud9. This issue is solved quite well with Cloud9’s use of TSPrint from TerminalWorks. TSPrint is a product that essentially “teaches” the Cloud9 servers how to find printers on our local network when we’re logged in. So the result is that when you want to print while logged into Cloud9, the print dialog shows your local printers. Cool!

Also, although we’re not using the feature, there’s support for scanning locally to the Cloud9 servers.

Biggest Changes

The biggest change is not being able to do things ourselves. Cloud9 “owns” our desktops, and any change we want to make goes through them. For example, if we want a program installed, we open a “support ticket,” and later that day or the next, it’s added to our desktop.

While it’s a big relief that Cloud9 is quick to resolve any issues, it can be frustrating when we have to call customer support for something as simple as saving something on a user’s desktop, mapping a drive, organizing folders, or even upgrading Internet Explorer to a later version (it required a support ticket for Cloud9 to reboot the server). Of course, this is the trade-off for having someone else be responsible to keep the systems running. If we were allowed to make any changes we want, then our users could accidentally screw up the system, install a virus, or do something else that would degrade the system. So on balance, I suppose the frustration of having to ask Cloud9 to install a program for us is worth the benefit of having stable systems that are constantly monitored for performance and reliability.

Hiccups and Hurdles

As I mentioned above, one of our users had some connection issues in the beginning, but it’s gotten much better since Cloud9 suggested opening other apps (e.g., Bill.com, QuickBase) on the user’s personal desktop instead of in Cloud9. From time to time, a user will get a “remote connection error – reconnecting” message, but it usually doesn’t last very long. It’s like a “hiccup” of some sort. But to be fair, connection issues usually have more to do with our Internet pipeline than the actual Cloud9 service.

When we first switched to Cloud9, there were some issues with QuickBooks as well as with our add-ons (e.g., there were some problems with the SmartVault drive “missing”). However, in both instances, Cloud9 was quick to connect with Intuit and SmartVault to make things work.

There also was an issue with OneNote not syncing and with Outlook not being able to send messages because it couldn’t connect to the server. In both cases, Cloud9 had to reboot the server. It probably took ten minutes for Cloud9 to do that, but the amount of time spent communicating back and forth (emailing and calling customer support) and for Cloud9 to determine what the problem was, definitely took longer than ten minutes. Since that incident, we haven’t had to ask Cloud9 to reboot again.

Overall? Thumbs-up!

We were surprised at the ease with which we made the transition. Some things took some getting used to, but everything pretty much felt “the same as before” – it didn’t feel like we “converted” anything. With every IT “change,” hiccups like these are expected, so excellent customer support is vital. Cloud9 made the move to the cloud for The Sleeter Group both smooth and painless.

About the author

Doug Sleeter

DougSleeter (@dougsleeter) is the founder and former CEO of The Sleeter Group, an international network of accounting software consultants, and the former producer of SleeterCon, an annual conference and tradeshow for accounting professionals.

In 2015, he sold The Sleeter Group to Diversified Communications (www.divcom.com) and the company has since become The Accountex Network.

He is a passionate leader of innovation and change in the small business accounting technology world. As a CPA firm veteran and former Apple Computer Evangelist, he melded his two great passions (accounting and technology) to guide developers in the innovation of new products and to educate and lead accounting professionals who serve small businesses.

Always in search of the next big thing, he is currently focusing on digital currencies and blockchain technology. He believes these technologies will change virtually everything in global commerce.

The CPA Practice Advisor recognized Doug as one of the "Top 25 Thought Leaders" in the accounting profession and he has been named to Accounting Today's "Top 100 Most Influential People in Accounting" each year 2008 through 2015. In 2013, he was recognized by Small Business Trends with the Small Business Influence Champion award.

In the early 1990s, Doug was a pioneer in developing the first QuickBooks seminars in the country and has since built the largest group of accounting software consultants in the small business accounting profession. Doug serves on several advisory boards for technology companies and has consulted with numerous industry leaders including Intuit, Sage, Apple, and Adobe Systems. 

Doug is the author of numerous books and courseware materials including The QuickBooks Consultant’s Reference Guide, and QuickBooks Complete, a college textbook.
 
Doug attended both the University of California Santa Cruz and Santa Clara University and holds a Bachelor of Arts degree in Computer Information Systems. Doug and his family live in Pleasanton, CA. Doug's hobbies include woodworking, golf, and lifelong learning.

27 Comments

  • “..we moved our whole back office (QuickBooks and all of our add-ons) to Cloud9 Real Time in January 2013”.

    Bravo but what (in Jan. 2013) versions of QB and in the Fall did you install the 2014 releases of QB? i.e. QuickBooks Enterprise V14, etc.?

    You do say “all your add-ons” and you have a lot. I’m curious if once you achieved stability with your add-ons and everything working error-free at the start of this endeavor…. how keen you were to abandon a carefully tweaked system….I presume in September or so to install the new releases of QB. Did you install the new releases when they came out or did you stick with what you initially set up, installed, and are running today a year later.

    From what I see in the field a new release is not justification to abandon a cloud hosted set up that took some effort and time to get working right for all…and I think this changes the traditional upgrade model. In a world where you’re hosted QB + dozen plus add-ons, integrations, multiple seat licenses/users with different browsers and devices, and printers….one you get everything working…right..that’s not something you want to interrupt every 12 months or so without a real good reason.

    Lastly, been using several ‘unauthorized’ hosting companies lately – see no difference in service/support…and it’s pretty hard to tell who’s authorized and who’s not these days.

    • Interesting comments, Thomas. Note that there are differences between a private virtual server (such as what The Sleeter Group is using) and a shared virtual server. In the shared systems you are going to use whatever the hosting company supports. That means (with an authorized hosting company) that you will still need to upgrade periodically, since they most likely won’t provide a version once it has been “retired” by Intuit. You don’t even have control over the “Revision” level of the release you are using, which can (on occasion) be a problem.

      I don’t know for certain, but I would guess that with private (or “dedicated”) virtual server you would have more control over this. I know that you do as far as “revisions”, I’m not sure about support for “retired” versions of QB.

  • Thomas,

    We’re still using QB Enterprise 12, and have been installing updates pretty soon after they come out, with a few exceptions. You can follow Charlie’s reviews of each release to know if it’s “safe” to install or not.

    To be honest, we’re not sure if we’ll upgrade in 2015 because we’re looking very seriously at moving to a SaaS accounting solution. Some will say it’s way late, and others will say it’s still early to do that. I say, it depends on your business processes because the switch involves rethinking the whole business system. A good thing to do, but it does take some time and effort, no matter what the new product is.

    You can find a list of authorized hosting companies here: http://www.intuithostingprogram.com/

  • Your articles are interesting. However, I am not clear on some mechanics.

    If I have QB 2013 Accountant’s version and MS Office 2010, do I have to upload or license with the Cloud9?

    Secondly, would you expand your comments on printing at little?

    • If you use a dedicated virtual server like what The Sleeter Group uses, think of it as being just the same as if you have a computer network there in your office, with multiple workstations. The difference is that you don’t maintain the hardware and operating system, and you access the system through one or another kind of app or remote desktop system. You would be installing QuickBooks and Office on the virtual server, and run them just as if they were installed on your local computer network.

  • For what it’s worth, from our direct experience, we’ve had much better outcomes with hosted customers when they are on one of the authorized hosts. In particular, Cloud9 (private dedicated VMs) really know what they are doing and are currently the only one we specifically recommend.

    • VM or VDS (Private virtual dedicated servers) is kind of standard these days, no? Many are unaware but a tax-centric firm usually has multiple years of program, whatever they’re using (Lacerte/ProSeries/ATX, etc) hosted – it’s a tremendous amount of space and most all hosting companies require clients to go VDS due to this.

      I could name names but I won’t, suffice to say the service and 24/7 support I’ve received from some “unauthorized” host companies in India has been first rate all the way. They bend over backwards and I’ve not seen them not getting 100% support and assistance when needed from U.S. principles (Intuit for example). They actually have more demanding standards (clients) in that they have clients in Tokyo, London, etc and literally meet a global standard around the clock.

      What am I curiously watching in this regard? Drake. This is the introductory year of “Drake Hosted”, wherein they’re taking the practice/service ‘in-house’. My tax shop clients using Drake get better pricing (especially with multiple seats/licenses) and service taking their license to a host in India than with Drake in NC. Kind of interesting to see what Drake is doing…and wonder what % of their clients will go with them for hosting in a few years….and will this become the norm with software developers.

      • I’d agree that VDS is quite standard these days but in the SMB space, most QuickBooks hosts are offering shared hosting which is quite restrictive and can also result in fairly poor performance depending on the other SMBs activities running on the same resources. That said, its general much cheaper and a good fit for micro/small business with simple requirements.

        Glad that your experience with offshore unauthorized hosts has been good but that’s not been the case for some of our customers.

      • Thomas, I don’t work with Drake, so I can’t comment about that. I’m also not clear what you mean about software developers, as “hosting” a desktop product on a virtual server doesn’t necessarily require any changes in the software. My own desktop products run in hosted systems without any changes. I may be misunderstanding what you are saying.

        As far as private virtual servers being the “standard” – well, I’m not sure I agree. I don’t see as many users running that kind of system, compared to in house LANs or shared servers. I guess it depends on the market segment you are looking at. I think MORE businesses should be considering that kind of system, but I wouldn’t consider it to be all that common yet.

  • Doug,

    I had a very different experience with the company. I do understand that there are two main aspects to your review. One Hosting and two Cloud 9 the company.

    I’d like to say up front that I work alone and don’t have an assistant that I can put these kinds of duties on or use to call customer service and deal with all that side of things.

    I subscribed to this service on a 12-month plan. Very quickly I realized that it was not for me. The first issue was they don’t have an office on the east coast. The support is very limited outside of that period and even less on weekends. When I have to work on these odd hours usually I’m under the most pressure to catch up on my work so dealing with IT issues not something I look forward to. Which was the case when I needed to send a client a change order to be signed before I sent the contractor to do work. With them transit and the client waiting I could not get the system to work, hence couldn’t give the client the account information. It was the type of client that I had to get a signature. I ended up calling the contractors and canceling them. I had to listen to a client go on and on about the situation. Since then I’ve lost the client and I had to pay the contractor for there time. All said Cloud 9 Customer service when you’re not on west coast time is pretty bad.

    Just some of the issues that I dealt with.

    · Difficult to print – They use drivers from an outside company. This is an issue because cloud 9 IT are left to resolve problems from a company they are not working for. We ended up installing these drivers many times before they could get them to work and in some aspects they never worked correctly. For example when I was doing a check run the alignment on the check would not line with what was printed. Leaving me having to hand write the vendor information by hand on the check and envelopes. Also I found that with the driver installed you now have a pretty big drop down window. Lots of new types of printing options to select a printer and if I selected the wrong printer QuickBooks would just freeze completely and need to be restarted. There answer to this was for me to call the printer company IT department to get a solution. I never got it resolved.

    · I found you couldn’t scan straight from the scanner to Cloud 9 possible. I would have to scan it to my desktop and then copy and paste it. Which would often be confusing when I was trying to get tasks done quickly. Having two copies I find tricky and can leave me uncertain. I would hate to see what would happen if there were multiple users. Strict well planned policies would be needed.

    · Uploading files, documents, company logos and things of that nature into QuickBooks. I very often found this to be counter intuitive. When you try and select a file from your own system it wont work as neatly as you would expect. You very often will find yourself having to do a work around. I guess this is not worst thing to happen but it feels like you have to really learn how they are looking for you to do things. I had a cheat sheet going but if your looking to move through work quickly it may take some time.

    · They have multiple servers which need time to sync but also have different software’s. Example – one server could have adobe reader set up and another has a different reader. I’m not very much aware of using different PDF writers and they all have there own versions of tools. Like how you would mark a simple doc “paid” or “entered” just isn’t that simple. I’m only picking one software here there were a couple of others.

    · Your very much restricted when it comes to downloading on there system. A number of my client and I use and rely on drop box and other file sharing services a great deal and find them to be very stable. You cant install drop box or and other file sharing systems on cloud 9.

    · I was trained to download QuickBooks updates when they come out. You do not have to do this with Cloud 9. But if you do, as I did out of habit it with freeze and crash QuickBooks as I did it a number of times.

    · When I’m out on the road I often use my iPhone and Drop box to view PDF’s. Cloud 9 does not have a way to do this to view file on there cloud. The only option I believe is using an iPad. Since i don’t use an iPad in that manner mobility is restricted.

    · When using Cloud 9 via web portal you must use internet explorer. Since I’m a Mac user and most of my clients are, I find that internet explorer not installed and asking a client to install something like this is not very easy. Also when travelling and staying in hotels they didn’t have explorer installed either. Which was a real drag when I needed to print a document.

    · I didn’t put outlook or any other email software’s on cloud 9. Frist of all is extra and having another email account here isn’t something I looked forward to doing. So emailing documents to client’s and even myself in those cases where explorer was not installed just continued the frustration.

    · When you’re on their site your constantly confused by their choice of terms. E.g. login = username = account name = account number… But you only realize this after searching for your account information reading carefully and it become apparent that these term are often the same but only after you try it and it accepts it (or not).

    Lastly I’ll finish up by saying it was a lot to work through these issues above and I just wanted to move on. When I canceled my service. It was too much work to fix on a west coast schedule. Then I found out that they have a 15 day cancelation policy. Even though I wasn’t using their service properly and a lot of the issues were not all my fault. I told them I needed to move on they refused to refund the 12 month subscription or any part of it. I was, and am left feeling pretty unhappy about the whole experience. My advise would be if your dealing with them is be prepared to put in a lot of time training and understanding this before you go live with it. And do it quickly because if you think its not for you they will not do refunds. You may even thin about having two sets of books until your completely happy.

    Overall I’m not a happy customer.

    • While I can’t comment on many of the technical issues you brought up, I would like to point out that you are most likely using a “shared hosting” subscription. That is not the same as what The Sleeter Group uses – we have a dedicated server. That is a more expensive option, as the original article described, but it is much more flexible. I have to review the things that you outline, but I believe that you won’t run into any of that with the dedicated server setup as we use.

    • Paul,
      It sounds like you had a frustrating experience.

      While I believe there are answers/workarounds to all of your technical issues, the overall point you make is that getting your desktop applications hosted in the cloud is a different experience than desktop systems. Printing, scanning, dropbox, logins, etc. all work slightly differently, so there is a shift in thinking/understanding that needs to occur.

      Your recommendation that people put in the time to understand how it all works before jumping in is very good advice.

      As for the support issues, I’m sorry to hear you had problems there. Our experience has been fantastic on this point, but I know it really taints the experience if you’re not able to get the support when you need it.

      One last point. Pretty much all of the issues you cite above would be similar with any hosting company. And all of them could be resolved. The idea of downloading software to the host is limited by hosting companies because they want to keep you from installing things that screw up the systems. That’s actually a good thing, but it does feel like it constrains you relative to what you could do on your own desktop computers.

      Anyway, thanks so much for your input here.

      • Gentleman,

        Since i posted the above an executive from cloud 9 contacted me. They spent the time to help me understand a lot more about the process and the company. With this information i feel very different today about cloud 9 real time.

        Like every business (including my own) there not perfect but they do work hard to make a very difficult business work in fairness.

        Thanks for creating the space to discuss these issues.

        Paul

  • If you only remember a few words of this review – remember “Buyer Beware” . Our company signed up for the 12-month plan, (as it is the most cost effective) but quickly realized that Cloud9 was a terrible fit for hosting Quickbooks Enterprise for our company (we are a construction business) for a number of reasons.

    First, as the reviewer from March ’14 shared, we are an East Coast company and suffered the same lack of access to tech support due to West Coast hours. Second, we had a number of issues with our start-up and there was no one avail in tech support to assist us when we needed. As a result, we had to outsource and pay our computer tech consultant a hefty sum to get Cloud9 set-up and running. During set-up, we realized that some of the supposedly user-friendly interface features (on the dashboard) are not avail if you are a Mac based company (we are) and/or sign-up with the basic business plan. Cloud9 doesn’t tell you that in their free webinar (sales) presentations. As a result, the log-in procedure is not very quick or that user friendly.

    Additionally, we had purchased an industry specific version of Quickbooks (Contractor) and Cloud9 doesn’t tell you that the ‘Accountant’ version of the software is the default version which opens up each time you log onto the cloud and there is no way to change that. So, in order to get to your preferred industry version, you essentially have to sign-in twice in order to toggle to your version. It may not sound like a big deal but logging-in to their cloud and then opening up your company file is cumbersome enough without having to perform yet another log-in step/task to get to the version of software you purchased. Considering how expensive Enterprise software is, it wasn’t acceptable and we felt duped that Cloud9 doesn’t accurately represent their cloud environment for Quickbooks Enterprise.

    The bottom line is that we realized that Cloud9 was not going to work as our cloud-hosting company within 2-3 days of trying to go live with it and when we expressed our concerns to them — we were told, there was absolutely no refund or recourse. Basically – we were trapped for the year and they refused to offer us any type of refund even though they knew we were not satisfied and had difficulty with their service from day #1.

    We were so dissatisfied, we ended up leaving Cloud9 even though we’d only been with them a short time. All in all, it ended up being a very costly error for us.

    And that is my number #1 complaint. Cloud9 does not offer any type of demo of their cloud hosting platform and experience. Furthermore, we were told by our sales rep, that if we wanted to go with the 12 month plan, we could only exercise that upfront vs. going month to month and then locking in for the year.

    As the other reviewer stated, unless you’ve worked in the cloud before, there is no way you are going to be able to evaluate the experience and “fit” before you try it out and with Cloud9’s no demo/no refund policy, you will be locked in whether you like it or not.

    Cloud9’s business model does not make any sense. The company we are with now has both a demo program and a 30 day trial.

    Looking back, I can see now how important that is and I would urge anyone considering making the move to the cloud, to rethink entering into a contract with Cloud9 based on their current policies.

  • Three weeks into a supposed integrated migration at Right Networks and we still get .Net errors every time QuickBooks launches, SmartVault still isn’t integrated ( doesn’t launch in 2 of the 3 users) and there are other random lockups where the RDP goes dead. Support tickets sent in 48 hours ago remain unanswered.

    We are going to take a very hard look at Cloud 9 Virtual Servers today. Whatever we saved in the per user vs the virtual server has been lost in hours of chats, emails, gotomeetings etc. One thing that is frustrating – if a host is going to advertise products as partners they should be able to get them working.

  • We transitioned to Cloud 9 at the beginning of the month. We are a firm that loves utilizing technology (we all have 4 monitors for ex.) and are not afraid of change. This transition; however, has been a nightmare for us. Forget the fact that we are approaching our busiest time of the year – we just want to be able to function “normally” in our cloud environment!

    Morale is extremely low in our firm with all of the issues we’ve experienced.

    Some specific issues we are encountering (3 weeks in) are:

    Our non-dedicated server cloud environment is extremely slow! On days, you type something and then wait for the text to appear 5-10 seconds later. In many cases staff is going back to their own (quicker) desktop to work with files, and then will copy and paste them back onto the cloud. Our Creative Solutions programs (Practice CS, Engagement CS, Ultra Tax, etc.) take 3 times as long to function in. I’m sure it will be even worse in the coming weeks.

    We get disconnected randomly from the cloud at least twice a week, sometimes for as long as 30 minutes. When this happened last week, we were told someone in support would call us back “in 20 minutes” and we still never found out what that specific issue was. Our network drives disconnect periodically (and then pop back up), but in some cases you have to re-set up your shortcut favorites.

    Our IT person is given limited control over our own programs that are hosted and has to wait min. 2 days for his help tickets to get resolved. We are at their mercy. For some reason our 2012 Ultra Tax program disappeared last week from our installed programs and it took half a day until they put it back on the cloud for us. We are in the west coast and even though they have a west coast division, they are hosting us out of Texas. So, that means no support after 3pm pst as their support for the most part has to wait until the next day.

    We have to use TS-Print to print to our local network copiers and what used to take 2-5 seconds has turned into a 45-60 second two-step process!

    A month into service, we asked about a suggestion on purchasing an email encryption program and then come to find out it was included in our Barracuda SPAM program (at no additional cost) all along and they just didn’t turn that aspect on for us. I guess you have to ask for things specifically or you don’t get it.

    Scanning is an issue as we have several ScanSnap scanners that are not TWAIN complaint. We have to scan to our desktop and then copy and past back to the Cloud. Truthfully, none of us know how to use the TSScan option anyhow because it doesn’t seem to work like its suppose to on the TWAIN complaint scanners we have either.

    We are supposed to transition our clients from our local terminal server to the cloud next week (~30 in total) and I think it’s going to put some of us over the edge – as I know it won’t be a smooth process.

    We can no longer use our older version of SharePoint, so we are going to have to come up with other alternatives for things such as our Vacation calendar that we utilized on SharePoint.

    There is more, but I think my point has come across that we’re not happy with our Cloud9Realtime transition. Besides the issues we’re experiencing, my suggestion is to re-consider if you are a firm that likes some control over your technology, as a managed cloud server is not ideal!

    • I’m sorry that you are running into these kinds of issues. One thing I would like to point out – you say you are using a non-dedicated environment. The Sleeter Group (as described in this article) uses a dedicated server environment, which is very different.

      Without knowing the details, my impression is that your firm’s situation isn’t suited for a lower cost shared environment, you should be looking at a dedicated server. Some issues, such as working with those particular Fujitsu scanners, are a bit tricky to work with in any remote environment, also.

      • Charlie,

        I have discussed some of my issues in your other thread. https://www.sleeter.com/blog/2013/02/moving-to-hosted-virtual-servers/#comment-435895

        Cloud9 just got back to me regarding a question I had after 2 days. The response was canned. Wasn’t applicable to my situation.

        Our quickbooks gets dropped constantly. We do nothing else on the server except for 4 users. It’s not a high usage situation.

        Call times from support have gone from 3 minutes to over an hour. I was a huge fan and am now so disappointed that I’m looking elsewhere.

        I could deal with the issues if I could get support. Issues + no support is a non-negotiable.

        I am glad I didn’t sign their contract and negotiated a month to month term.

        Sad, they couldn’t keep it together.

  • Hi Janet,

    Thank you for the feedback, it is very much appreciated. Please email [email protected] so that are management team can work directly with you to optimize the performance of the server and your experience with Cloud9 thus far. We are dedicated to provide the best solution for your business and second to none service for you and your users.

    Thank you,

    Gerald Harmens | Director of Operations

  • Douglas,
    I have Quickbooks Ent 13, with about 20-25 users, I am sick of Hardware issues and QB data getting corrupted. I have thought about cloud hosting since QB is forcing the issue soon. I have read your comments and am worried if I have to change over. I see that having a dedicated server and great band width will be important. If I do these things would you recommend changing over to cloud based QB Ent. Or do you have another suggestion.

    Thanks

    Sam Minick

    • Sam, you definitely would want a dedicated cloud server, not a shared one, with 20+ users. As far as alternatives, you would have to provide a lot more information about your business than you have for anyone to be able to make a recommendation. If Enterprise is serving you well now (other than your hardware issues, etc) then moving to a cloud server will certainly be the simplest move, rather than converting to some other kind of software product. However, if you have file corruption issues now, you should have an expert examine your file at the time that you make the change to ensure that there isn’t a lingering problem there that you would carry over to the new system.

      • Thanks Charlie, We are definitely QB power users, 45k transactions a year, 7500 inventory items. The cost to go cloud is quite a bit for 25 users. We have two fairly new servers. I just have this expectation that less headaches on the cloud, maybe i’m dreaming.

        • Given that you already have hardware, it is harder to justify the cost savings. But, you have to take into account all of the maintenance fees you pay, all the time you have to pay for someone to fix the hardware and software problems.

          Moving to a cloud server can resolve a lot of headaches. The corruption issues you talk about – QuickBooks gets file corruption for many reasons, I can’t say if your issues are due to your hardware setup or just normal use. Hardware related corruption issues are less likely to happen with a cloud server from a knowledgeable vendor, in general.

          It is hard to evaluate, it is something that you may want to go over if you can find an experienced advisor who understands QuickBooks, local servers, cloud servers, and be able to evaluate your situation. If you are having QB corruption problems you may find that there are things on your local system that can be resolved. Most “Windows Server” experts don’t understand the particular needs of QuickBooks, you have to find someone who knows how to set things up.

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