QuickBooks

Random Crashes in QuickBooks 2013 R5

Written by Charlie Russell

There is a lot of talk going around about random crashes when running QuickBooks 2013. Some people are plagued by them, some people never see them. There are a few articles in the Intuit support site about these.

So, while we are waiting for Intuit to resolve these problems (no, I can’t say anything about any updates that may or may not be coming out, or what they may or may not fix), here’s a couple of things for you to look at if you are suffering from seemingly random crashes in QuickBooks Desktop 2013:

  • KB article SLN65483 talks about one error that will appear randomly – you might see “unrecoverable error 02700 80318”, or “QBW32.EXE Fatal Application Exit”, or sometimes no error at all (the program just shuts down). In this particular case the recommendation (at this time) is to try using the file without the Report Center open.
  • KB Article SLN65647 talks about “unrecoverable error 15346 90861” when working with the review 1099 vendors report. You can bypass this situation by editing your Reports and Graphs preferences to uncheck the prompt me to modify report options before opening a report preference.

There are other error messages that people are seeing, but these are the ones that I can find a KB article on and seem to be the ones that most people are running into with the R5 release.

If anyone finds a KB article specifically on problems in QuickBooks 2013 R5, leave a comment!

About the author

Charlie Russell

Charlie Russell has been involved with the small business software industry since the mid 70's, and remembers releasing his first commercial accounting software product when you had an 8-bit microcomputer with one 8 inch floppy disk drive. He has a special interest in inventory and manufacturing software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor with additional certifications for QuickBooks Online and QuickBooks Enterprise, as well as being a Xero Certified Partner. Charlie started blogging about QuickBooks in 2008 (Practical QuickBooks) and has been writing for the Accountex Report (formerly the Sleeter Report) since 2011. He retired from accounting and QuickBooks activities in early 2018.

Visit his CCRSoftware web site for information about his QuickBooks add-on products. He is also the author of the California Wildflower Hikes blog.

12 Comments

  • I’ve been experienceing the “fatal application exit” at least 1x/hour when working extensively in A/R on a Windows 7 Ultimate workstation. I was experiencing this problem in R3 or R4 and now in R5. I have some QBES v.13 clients who have it installed in a client-server environment who also experience crashes while working in A/R on Windows 7 workstations.

    Intuit provided a “fix” a couple of weeks ago, which I installed on my local PC. This fix did not make any difference.

    I recommend users who are experiencing this problem to sign up for updates to this issue at http://support.quickbooks.intuit.com/support/Articles/SLN65483 When you sign up to receive notices, include any details regarding when and the operating system on the computer that experiences this problem.

    I hope this issue is resolved before May 31, 2013, when Intuit drops support on QB v.2010/10, as some clients will be upgrading to v2013/13 on or before that date.

  • I don’t want to leave the impression that these are the only two “unrecoverable errors” that occur in 2013. Some of the ones that people see were resolved in earlier releases (prior to R5). I’m just listing these two as I have found KB articles that talk about how possibly to avoid them. There are more errors than what I list above, I just don’t know of specific things that are recommended to avoid them.

  • Great piece, Charlie. I recently got a for-real ‘Blue Screen’ alarming crash. Without writing out the entire message, it roughly said:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    IRQL_NOT_LESS_OR_EQUAL

    Since then, I have been unable to open ANY of my desktop QB Accountant versions 2010, 2012, or 2013. Before it completes loading the message comes up:

    QB Repair error 1334. The file “clrprofiler.dll” cannot be installed.

    I have tried to ‘repair’ the software by using the install CDs, but about 2/3 through, the error message comes up about not able to find or load the same file name.

    The only thing I am doing differently lately is using the online QB hosting by InsynQ. I noticed when logging in that many files are loading in black background, so I am wondering if there is a conflict in using both the QB online hosting and QB program on my computer simultaneously.

    Thoughts and comments greatly appreciated. Thanks, Cathy

    • Cathy, I’m not clear – is this your local machine, with a local copy of QB, and then you ALSO log in to InsynQ to use their hosted system? If that is the case I wouldn’t expect there to be a conflict, but I can’t say for sure.

      Take a look at the information in this Intuit KB article that is probably what you are running into: http://support.quickbooks.intuit.com/support/articles/SLN41925

      For the most part, you need to uninstall/reinstall, to get around the error. It needs to be a “clean reinstall” which is a bit more work. Also, I wouldn’t reinstall from the CD’s, I would download the latest installer for each product from the Intuit support site.

      • Many thanks, Charlie. Sounds like a good plan, and am so grateful I have two laptops and one desktop from which to work.

        It will have to wait until I can free up some time after the tax crunch to see if it will work, but thanks again, and I will give that a try. So frustrating — and scary!

      • Charlie ~ After uninstalling my 3 versions of QuickBooks, and re-installing from the download, things are back to normal. Here’s hoping it doesn’t come back because I use both online hosting and desktop QB on the same computer.

        Many thanks!

    • Thank you for the link, Sheila. The errors that are addressed there aren’t specific to the 2013 release, those kinds of things can be a problem with just about any year of QuickBooks, in some systems. Those are fixes to improperly installed Microsoft components in your system, which could have been damaged or improperly installed by other programs that you have (as well as by QuickBooks in some cases).

  • QB 2013 did not ever freeze until I inadvertently updated my 2013 QB Pro. I have used QB 10 years now. I know better than to “update” just before a new version comes out. I suspect the download has this “bug” which causes the irritating freeze prompting a purchase. QB no longer supports 2013 so no fixes.

    • I don’t have problems with QB 2013 freezing on my system, with the latest update. And Intuit won’t create an artificial “bug” to encourage people to update. I can’t say much about your particular system without hands on – you could try doing a “repair” of the installation in your Windows control panel to start with.

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