QuickBooks 2012 R11 Released

Written by Charlie Russell

Intuit has released the QuickBooks 2012 R11 update for the U.S. version of QuickBooks. At the time I’m writing this the release is available as a manual update from the Intuit support web site. I would expect this to be released as an automatic update within a week, if all goes well. Please note that at the time this is being posted I have not worked with this release extensively.

One of the big fixes that I want to highlight relates to the Enterprise Advanced Inventory database problem that Bill Murphy wrote about earlier this year. The R11 update for 2012 has been changed so that the “verify” feature will no longer fail when this error is detected, so you can complete a fully verified backup. Note that the problem is not corrected if it is found. The corruption issue will still exist, but it won’t stop you from making proper backups. See this article on how to repair the problem.

Other changes:

  • QuickBooks File Manager in the Bookkeeper edition can now convert Accountant’s Copy transfer files to QBA files.
  • Creating an item receipt for non-inventory parts from a bill, when Enhanced Inventory Receiving (in Enterprise) is enabled, now correctly affects the associated expense account for the items instead of the income account for the items.
  • Enterprise Advanced Inventory: Site filtering is no longer ignored on the Inventory Center when doing custom searches.
  • Database issues:
    • I’m not clear on how exactly one change in this release is going to work. The customer, vendor and employee lists can have damage, or duplicate entries, which can cause problems. One change in the R11 release is that if you try to open a QuickBooks file with these kinds of errors, instead of opening the file, QuickBooks will now display a message that will give you a link to the File Diagnostic Tool. What isn’t clear to me – is this going to happen any time QuickBooks detects that there is this kind of damage (which won’t allow you to open the file even if you want to?) or will it only occur on those occasions that QuickBooks just cannot open the file due to this damage? That is, do we have an additional diagnostic being done here? I don’t have details on this and I don’t have a file that has this kind of problem to test with. 
    • You will no longer see the error message “Unable to Reset the QuickBooks Administrator password at this time” when trying to reset the password using the “I forgot my password” link on the login window.
    • Item Notes added in multi user mode are now correctly saved.
  • Intuit Data Protect backup status on the Home Page has been improved.
  • Intuit Statement Writer now will load the video “Watch how easy this is” properly.
  • Inventory:
    • Changing the quantity received on a bill, clicking “Show PO”, and saving the edited PO, will no longer cause the amount of the quantity showing on the bill to revert back to the original amount of the PO. This is a problem that was introduced in the R5 release.
    • The Physical Inventory Worksheet will now remain filtered correctly if you close and then reopen QuickBooks with that report displayed.
  • Payroll:
    • QuickBooks will only prompt to update a matching item on a YTD adjustment when the tax rates are supposed to match.
    • You can now purchase Payroll per employee, rather than for the whole company.
    • Vacation accrued now gets updated when editing paychecks.
    • New liability checks are created using the next available check number when appropriate.
    • Liability checks created as To Print now have that check box selected.
  • QuickBooks Attached Documents: The Document Center will no longer display 11/25/1933 as the Date Added.   Update – it looks like this bug isn’t completely fixed, I still see this error occurring in some situations.
  • QuickBooks Merchant Services: The menu option Link Payment Services to Company File will be removed after a successful link is performed.
  • QuickBooks Online Banking: Many of the instances where you would see error OL-392 have been fixed.
  • QuickBooks Bookkeeper edition can now coexist on the same computer with other versions of QuickBooks 2012.
  • Client Data Review: You will no longer see “Unexpected Error C-47”, or an “Unrecoverable Error”, when applying credit memos to checks or credit card charges with different exchange rates, when using the multiple currency features.
  • The in-product messaging that explains how to convert a file from the Windows to Mac versions has been improved

FOR THE MOST PART these are fine-tuning issues. You will see a database update notice, but it is not a major overhaul. I’ll go out on a limb and say that this is probably safe to install at this time (but as always, wait for the “automatic update”, let other people test this in the field first). The change for Advanced Inventory users (data corruption reports) is a significant fix for those people who have run into that issue.

About the author

Charlie Russell

Charlie Russell has been involved with the small business software industry since the mid 70's, and remembers releasing his first commercial accounting software product when you had an 8-bit microcomputer with one 8 inch floppy disk drive. He has a special interest in inventory and manufacturing software for small businesses. Charlie is a Certified Advanced QuickBooks ProAdvisor with additional certifications for QuickBooks Online and QuickBooks Enterprise, as well as being a Xero Certified Partner. Charlie started blogging about QuickBooks in 2008 (Practical QuickBooks) and has been writing for the Accountex Report (formerly the Sleeter Report) since 2011. He retired from accounting and QuickBooks activities in early 2018.

Visit his CCRSoftware web site for information about his QuickBooks add-on products. He is also the author of the California Wildflower Hikes blog.


  • I’m curious about the fix for the document center no longer displaying 11/25/1933 as the date for documents added.
    At one point, I clicked on FILES MISSING? in the document center, out of curiosity, and allowed QB to repair links and every existing attachment changed to that date. Since that was thousands of documents, I called QB in a panic. Even moving 3 tiers up the customer service ladder did not fix the problem, and basically, they did not know what to do.
    So long story short, I updated to R11 today, and still see that date, so I assume the “fix” is for the future attachments and not for the past ones.
    I think this is a case of curiosity killing the proverbial cat. Next time I won’t click on things to see what will happen.
    If you have any insight, I’d love to know. Thanks for your blog, I read every one of them.

    • Wow, Joslyn, I had not actually seen that error myself, but following your steps I do see it now! Interesting…

      And, two interesting notes about 2012 R11 and this issue:
      1) It doesn’t fix the bad dates (at least those caused by the process you outlined).
      2) The bug you point out in your note STILL OCCURS in 2012 R11

      Darn it…

  • Make sure you back up your database before you install R11 !
    There have been reports of being unable to open your company file after the update (Including me… I had to restore from yesterdays backup!)

    • You should always back up your file before installing a new update, as a matter of course. However, I didn’t have any problem with not being able to open files after converting to this release myself.

      • I ran into the same exact problem. My company file won’t open after r11. I uninstalled quickbooks and reinstalled. At that point the file opened but gave me a warning that i need upgrade the updated version of quickbooks. I updated to r11 and the same problem occurred.

        Is there a copy or R10 available?

  • My office computer is now in the repair shop after installing this update! This is not the first time Quickbooks updates have crashed my systems. After this one, I will no longer install the updates. It’s cheaper for me just to buy the next available version when the IT guy charges us $75.00 an hour!

  • Updating to R11 was a mistake. QB will print every document but paychecks. On occasion it will partial print a paycheck with the date and half of a employee name. So glad tomorrow is pay day!

    • Never install an update just before a payday.

      I don’t work with payroll so I can’t say what is going on there. If you have a second printer, try printing the paycheck to that (just to test, so print to plain paper even if paychecks don’t fit in that printer). If it works there, then the issue is probably the printer def file on your system, and that can be reset.

  • After installing the R11, we could not process payroll. Intuit repaired our file and had us re-install QB but not update to R11. Now we can access everything in QB except payroll. It will not let us bypass the update. Is anyone else experiencing this?

    • Hard to say what is going on, Charmian. It depends on what the exact error was, and what “repair” was done. When you say “it will not let us bypass the update” – that isn’t clear.

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